NEW: COVID-19 Update

Since the novel coronavirus disrupted the daily lives of New Yorkers back in March, Authority officials and staffers, all of whom are considered essential workers, have carried out their duties without interruption to ensure the public water supply continues to flow and remains safe to drink. While non-critical repair work that required personnel to enter customers' premises was suspended, the Authority responded to all emergencies, while following strict safety procedures and practices.

With a low number of positive cases now being reported in New York, the Authority has begun scheduling non-critical inside work, subject to agreements by customers to adhere to safety protocols. Prior to scheduling an appointment, for the protection of workers and the public, customers will be required to answer a series of questions by Authority office staff, who will also review important safety and social distancing guidelines. Employees entering properties will avoid physical contact, maintain a distance of six or more feet, use a face covering, wear disposable gloves and utilize any other protective gear that may be warranted.

Water Protections Inherent

Those who continue to limit their time in public places and stay closer to home are reminded of the conveniences provide by the availability of safe, clean water that flows from the taps around-the-clock. Since the pandemic began, the Center for Disease Control has made it clear that there has been no known risk to the quality of the public water supply that could result from coronavirus.

Continued oversight; treatment processes; filtration systems; and controlled operation of the water distribution system, combined with its intrinsic design, provide multiple levels of protection from bacterial and viral contamination. Disinfection, regular bacterial sampling, continuous chlorine and pH monitoring, cross-connection control and leak detection provide added layers of protection.

Outside labs and the Nassau County Department of Health both conduct regular testing to ensure the Authority remains compliant with strict regulatory requirements set by state and federal governments.

Effective September 29, 2020: The Water Authority office is open to the public with some limitations. Anyone coming to the office MUST wear a face covering/mask. Cash payments are now being accepted again but we highly recommend that anyone paying with a personal check, bank check or certified check continue to use the drop box in the vestibule of the main office entrance.

As always, you can make a credit card payment on our website or call 1-844-291-3575 to pay by automated phone system. Either way, please note that a fee will be charged by the credit card processing company. You can also set up Direct Debit payments for future payments. The fastest way to set up Direct Debit payments is to fill out the form available on our website (under Payment Options) and either fax it to: 516-487-5048 or email it to the office along with a copy of a voided check (customerservice@wagnn.org).

For more information on credit card and direct debit payments, click the Payment Options tab on the top left of the home page.